Contact Bluesource
Ready to learn more about our services? Chat with sales? Schedule a demo? Contact us directly, or fill out the form below.
Powering compliance and IT success for companies worldwide
20+
Years Of Service
100+
Fortune 500 Clients
15+
Petabytes of Data Migrated
United States
Other Locations
Career Opportunities
Want to join a talented team in a supportive and creative workplace? As a constantly growing company, we are always interested in hearing from individuals with relevant skills and an interest in corporate IT. You can submit your resume below.
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Frequently Asked Questions
General Business
What are your operating hours
The Service Management Center is available 24x7x365.
Where are your office locations?
Bluesource US has offices in New York and Texas. Bluesource UK has offices in London.
Do your engineers travel to on-site locations for problems requiring hands-on assistance?
Although rarely necessary, our team can travel if required.
How do I know my information is safe? Are you ISO27001 certified?
Yes, we are fully certified under ISO27001. Find out more here.
Service Desk
How can I log a ticket with you?
To log a non-critical request, email SMCsupport@bluesource.net. To report a P1 or P2 Incident, problem, or request for change, please call the service desk at (817) 601-0710.
Who can I escalate to if my ticket is not progressing the way I would like?
- During standard North American business hours, your first escalation point would be the Regional Support Manager, your second point will be your Service Delivery Manager, and your third escalation point will be the Director of Support. The contact details for these people are in your Welcome Pack
- Outside of business hours, please call into the Service Management Center to speak with the on-duty Regional Support Manager. If further escalation is needed, contact your Service Delivery Manager.
Will my ticket be handled by someone in the same time zone as me?
When possible, your ticket will be dealt with by somebody in the same time zone. Although incidents can happen at any time, and our Global Team will respond to triggers within your monitored environment.
Can I see the Service Desk in action?
Yes, you can. If you would like to see our SMC team in action, contact us to coordinate a visit to our Texas offices to meet the team.